Virginia American Water Offers Customer Assistance During Government Shutdown
ALEXANDRIA, VA – With many residents feeling the financial effects of the ongoing government shutdown, Virginia American Water is reminding customers that several assistance programs and flexible payment options are available to help with their water and wastewater bills.
“Virginia American Water is sensitive to the fact that some of our customers may be impacted by the government shutdown,” said Charlie Piekanski, Vice President of Operations, Virginia American Water. “Our goal is to provide every customer with safe, clean, and reliable drinking water and wastewater services without placing further strain on their finances. We offer a variety of programs designed to ease financial stress and encourage customers to explore these assistance options.”
Customer support programs include:
- H2O Help to Others – Offers grants of up to $500 per year for qualifying customers.
- Payment Arrangements – Customers unable to pay by the due date can visit MyWater or contact customer service before the due date to discuss available payment plans.
- Budget Billing – A free program that provides predictable monthly payments to avoid seasonal billing spikes.
- Installment Plans – Extends the time to pay a past-due balance by spreading payments over several months.
- Preferred Due Date – Eligible customers can request an adjusted due date that better fits their budget.
For more details on the H2O Help to Others Program, including eligibility and online application information, visit the Customer Assistance Program link under Customer Service & Billing at amwater.com/vaaw.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. Founded in 1886, the company provides safe, clean, reliable, and affordable water and wastewater services to more than 14 million people across 14 states and 18 military installations.
About Virginia American Water
A subsidiary of American Water, Virginia American Water is the largest regulated water company in the state, serving approximately 384,000 people with high-quality, reliable, and affordable water and wastewater services.
